Orders & Payments
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Place your product in your digital shopping cart by clicking on the ‘add to cart’ button. Then go to checkout, login with your account or fill out your information, and, proceed to payment.
If an item is out of stock, it means that we will most likely be making more! When a product is not (yet) available, you can subscribe for our newsletter and we’ll notify you once it’s back in stock.
Did you check your spam folder? Sometimes the confirmation e-mail mistakenly ends up there. Is there money debited from your account? If not, then the payment wasn’t successful. In this case you can place your order again. Is the problem something else? Then please contact us via mail at email@example.com or via the contact form.
Changes in orders or cancellations can only be made within 12 hours. If you do need us to change or cancel an order, reach out to us via the contact form or send an email to firstname.lastname@example.org right away and be sure to include your order number in your request.
We process orders as quickly as possible, but we’ll do our best to catch it before it’s too late! Once an order has been sent, we are unable to cancel the order and it will need to be processed as a return. In that case, you can return your order within 14 days after receiving it, provided that your item(s) are in the same condition as that you received it, in the original packaging, sealed, unopened and unused. In case you want to order just a certain item or items from your order, but want to keep some of the other products, you can only return these products. Please make it clear when you reach out which items you wish to return.
For more information on returns, please see our Returns page.
Did you order something, but filled out the wrong address? And have not yet received a shipping confirmation? Then reach out to us via the contact form as quickly as possible and please include your order number in your message. We’ll check if we can still change the address of the shipment. If you’ve moved and want to change your address in your SANA Amsterdam account, you can do this in “my account” after you login. If you are having trouble with changing your address in your account, please reach out to us via the contact form and we’ll get back to you asap!
Yes, this is possible by adding an address at checkout or in your account information.
We do not automatically include an invoice with your order. Do you want to receive an invoice? Please contact us via the contact form.
As soon as the delivery company receives the order, you’ll receive an e-mail containing a Track & Trace code (if available) with which you can track your order. If you have any questions about the status of your order, you can reach out to our team via the contact form.
Shipping costs depend on your order and the delivery address. You will see the exact cost for shipping during checkout after your fill in the shipping address.
At SANA Amsterdam you can pay via a variety of payment methods, among which: iDeal, PayPal, credit card or with a SANA Amsterdam Giftcard. Available payment methods may differ for one-time purchases and subscription purchases. At checkout, you will be able to see all available payment methods for your specific order.
All of our subscription products are continuous subscriptions with a required minimum duration period (for example 3, 6 or 12 months). You will receive your subscription product(s) periodically and be billed over the same period. Generally, our subscription product(s) are billed on a monthly basis, whereby we send you your monthly supply of your subscription product(s).
The subscription products we offer are accompanied with a discount. After the minimum duration period, you still keep the discounted rate until cancellation. Cancellation is possible after the minimum duration period of your subscription, with a 1 month notice period.
For more information on subscriptions, see our Terms & Conditions and the Subscriptions FAQ page.